Shipping policy

Shipping Policy

Order Processing

Audela Wear products are made to order through our print-on-demand fulfillment partner, Printify.

After you place an order, it is submitted for production. Production times may vary depending on the product, print provider, order volume, and time of year. Most orders are prepared within several business days, but processing may take longer during holidays, sales, or unusually busy periods.

Processing time is separate from shipping time.

Once your order has shipped, you will receive a confirmation email with tracking information when tracking is available.

Estimated Shipping Times

Estimated delivery times depend on the product, print provider, shipping method, and destination.

Typical estimates after production are:

United States: Approximately 2–8 business days

International orders: Approximately 10–30 business days

These are estimates only and are not guaranteed. Some products in the same order may be produced and shipped separately, so you may receive more than one package.

Shipping Rates

Shipping costs are calculated and displayed during checkout before payment is completed.

Rates may vary based on:

Product type and quantity

Print provider

Delivery destination

Shipping method selected

Whether items are shipped in separate packages

Tracking Information

When tracking is available, it will be emailed to the address provided during checkout.

Tracking information may take several business days to update after a shipping label is created. A tracking number does not always mean the carrier has already received or scanned the package.

Incorrect or Incomplete Addresses

Customers are responsible for entering a correct and complete shipping address before submitting an order.

Please review your address carefully, including:

Apartment or unit number

Street name and number

City

State or province

Postal code

Country

Because our products are made to order, we may be unable to change the shipping address after an order has entered production.

Audela Wear is not responsible for orders delivered to an incorrect address supplied by the customer.

Additional shipping charges may apply if an order must be reproduced or reshipped because an incorrect or incomplete address was entered.

Delayed Orders

Shipping and delivery dates are estimates only.

Delays may occur because of:

Carrier disruptions

Severe weather

Holiday demand

Customs processing

Incorrect addresses

Production delays

Local delivery restrictions

Events outside our reasonable control

We are not responsible for shipping carrier delays after a package has been transferred to the carrier. However, customers may contact us at audelawear@gmail.com, and we will help review the available tracking information.

Lost Packages

If tracking shows no movement for an extended period or you believe your package has been lost, contact us at audelawear@gmail.com with your order number.

We will review the order and tracking information and work with our fulfillment partner to determine the appropriate next step.

A package marked as delivered by the carrier is generally considered delivered. Before contacting us, please:

Check around the delivery location

Ask members of your household

Check with neighbors

Contact the local carrier office

We will still help review the situation, but refunds or replacements are not guaranteed for packages confirmed as delivered to the address entered at checkout.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your item arrives damaged, defective, misprinted, or incorrect, contact us at audelawear@gmail.com within 30 days of receiving it.

Please include:

Your order number

A description of the issue

Clear photographs showing the item and the problem

We will review the issue and, when approved, arrange an appropriate resolution such as a replacement or refund.

International Shipping

International orders may be subject to customs duties, import taxes, brokerage charges, or other fees required by the destination country.

These fees are not included in the product price or shipping cost unless expressly stated during checkout. The customer is responsible for any applicable customs or import charges.

Customs processing may also cause additional delays.

Multiple Packages

Because Printify works with different print providers and fulfillment locations, products from the same order may be produced and shipped separately.

You may receive:

More than one package

Separate tracking numbers

Packages arriving on different dates

You will not be charged again merely because an order is divided into multiple shipments.

Order Changes and Cancellations

Please review your order carefully before submitting it.

Because our products are made to order, changes or cancellations may not be possible after production has begun.

Contact us as soon as possible at audelawear@gmail.com if you need assistance. We cannot guarantee that an order can be modified or canceled.