Refund policy
Return & Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, please contact us at audelawear@gmail.com within 30 days of receiving your order. If your return is approved, we will provide the appropriate return instructions and return address. Please do not send any items back without contacting us first, as unauthorized returns may not be accepted.
Damages and issues
Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or if you receive the wrong item. Please include your order number and clear photos of the issue so we can evaluate it and make it right.
Because our products are made to order through our fulfillment partner, we do not accept returns or exchanges due to ordering the wrong size, changing your mind, or personal preference. However, if your item arrives damaged, defective, or incorrect, we will gladly work with you to resolve the issue.
Exceptions / Non-returnable items
Certain types of items cannot be returned, including:
- Custom or personalized products
- Gift cards
- Sale or clearance items (unless they arrive damaged or defective)
If you have questions about a specific item, please contact us at audelawear@gmail.com before requesting a return.
Exchanges
We do not offer direct exchanges. If your return is approved, the fastest way to receive a different item is to return the original item (when eligible) and place a new order.
European Union 14-day cooling-off period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. The item must be unused, in its original condition and packaging, with tags attached, along with proof of purchase.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at audelawear@gmail.com.